Terms & Conditions
Last Updated: September 20, 2026
Welcome to the website of Shafer Clinic (“Shafer Clinic,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of the Shafer Clinic website, including all pages, content, features, services, tools, and interactive functionality made available through the website (collectively, the “Website”).
By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.
1. Website Use
The Website is provided for general informational, educational, and communication purposes. You may use the Website for lawful purposes and in accordance with these Terms.
You agree not to use the Website:
- For any unlawful, fraudulent, or unauthorized purpose;
- To interfere with or disrupt the operation or security of the Website;
- To attempt to gain unauthorized access to any portion of the Website, its systems, servers, databases, or networks;
- To introduce malicious software, code, viruses, or other harmful material;
- To impersonate another person or entity;
- To collect or attempt to collect information about other users without authorization;
- To use automated systems, bots, scraping tools, or similar technologies to access or extract Website content in a manner that is not authorized by us; or
- In any manner that could damage, disable, overburden, or impair the Website or interfere with another person’s use of the Website.
We reserve the right to restrict or terminate access to the Website if we believe that these Terms have been violated.
2. Medical Information Disclaimer
The information provided on the Website is intended for general informational and educational purposes only. It is not intended to constitute medical advice, diagnosis, treatment, or a recommendation for any particular medical procedure, medication, product, service, or course of treatment.
Information available through the Website should not be used as a substitute for consultation with a qualified physician or other healthcare professional.
Every individual’s medical circumstances are different. A procedure, treatment, medication, or service described on the Website may not be appropriate for every person. Whether a particular treatment or procedure is appropriate for you can only be determined following an appropriate evaluation and consultation with a qualified healthcare professional.
Nothing on the Website should be interpreted as a guarantee that you are a candidate for any particular procedure or treatment.
3. No Physician-Patient Relationship Through Website Use
Your use of the Website, submission of an online form, email inquiry, use of the AI Assistant, or other interaction with the Website does not by itself establish a physician-patient relationship between you and Shafer Clinic or any of its physicians, providers, employees, or affiliates.
A physician-patient relationship is established only through an appropriate clinical relationship and in accordance with applicable laws, regulations, and professional requirements.
Information submitted through the Website should not be considered part of your medical record unless specifically incorporated into your medical record through an authorized clinical process.
4. Emergency and Urgent Medical Conditions
The Website and its interactive features are not intended for emergency or urgent medical situations.
Do not use the Website, contact forms, email, or AI Assistant to seek emergency medical assistance.
If you are experiencing a medical emergency, call 911 or seek immediate medical attention from an appropriate emergency medical facility.
For urgent medical questions concerning your health, treatment, medications, symptoms, complications, or recovery, contact your healthcare provider directly.
5. AI Web Assistant
Shafer Clinic may provide an artificial intelligence-powered web assistant (“AI Assistant”) to help visitors navigate the Website, locate information, understand Website content, and learn more about Shafer Clinic, its physicians and providers, procedures, treatments, services, and other offerings.
The AI Assistant is an automated technology. It is not a physician, surgeon, nurse, physician assistant, nurse practitioner, dermatologist, medical professional, or other healthcare provider.
Information provided by the AI Assistant is for general informational and educational purposes only and is not intended to constitute medical advice, diagnosis, treatment, medical recommendations, or a substitute for consultation with a qualified healthcare professional.
6. AI-Generated Information
The AI Assistant may generate responses using information available from the Shafer Clinic Website and other authorized information or content sources.
Although Shafer Clinic endeavors to provide accurate and current information, artificial intelligence systems can produce responses that are incomplete, inaccurate, outdated, misleading, or inappropriate for a particular individual’s circumstances.
You should independently verify important information with Shafer Clinic or an appropriately qualified healthcare professional.
You should not rely on an AI Assistant response as the sole basis for making decisions concerning your health, medical treatment, medications, procedures, cosmetic treatments, or other healthcare matters.
Information provided by the AI Assistant concerning procedures, treatments, products, providers, risks, benefits, pricing, availability, recovery, or candidacy is general information only and does not constitute a medical determination or recommendation.
7. AI Assistant Does Not Provide Individualized Medical Advice
The AI Assistant is not intended to evaluate or provide individualized medical advice based on your medical history, symptoms, medications, laboratory results, diagnostic imaging, allergies, previous procedures, medical records, or other clinical information.
The AI Assistant cannot perform a physical examination or otherwise independently evaluate your medical condition.
For example, an AI Assistant response should not be interpreted as determining that you are or are not a candidate for a surgical procedure, injectable treatment, medication, or other service.
Only an appropriately qualified healthcare professional can determine whether a particular treatment or procedure is appropriate for you.
8. No Patient-Provider Relationship Through the AI Assistant
Using or communicating with the AI Assistant does not establish a physician-patient, provider-patient, or other healthcare professional relationship.
An AI Assistant conversation does not constitute a medical consultation, examination, diagnosis, treatment recommendation, informed consent process, or medical evaluation.
The AI Assistant should not be used as a substitute for communicating directly with your physician or healthcare provider.
9. Information You Should Not Submit to the AI Assistant
The AI Assistant is intended primarily to provide general information about content published on the Website.
You should not submit the following information to the AI Assistant unless you are specifically instructed to do so through an authorized and secure Shafer Clinic process:
- Medical records;
- Prescription information;
- Laboratory results;
- Diagnostic imaging;
- Detailed medical histories;
- Insurance information;
- Social Security numbers;
- Financial account information;
- Credit card information;
- Passwords or authentication credentials;
- Information belonging to another person; or
- Other sensitive or confidential information.
If you voluntarily provide sensitive information to the AI Assistant, you acknowledge that the information may be processed as part of providing the requested response and operating the AI Assistant, subject to our Privacy Policy and applicable law.
10. AI Assistant and Website Content
The AI Assistant may retrieve, interpret, summarize, or otherwise use information contained in Website content.
The AI Assistant does not create, modify, or replace the underlying clinical information published by Shafer Clinic.
Website content may change over time, including information concerning procedures, treatments, products, providers, pricing, availability, promotions, preparation, recovery, and other services.
Accordingly, an AI Assistant response may not always reflect the most current information available.
Where appropriate, you should review the applicable Website page or contact Shafer Clinic directly to confirm current information.
11. AI Assistant Technology and Third-Party Services
The AI Assistant may use third-party artificial intelligence, cloud hosting, software, database, security, analytics, or other technology services to operate and provide responses.
Information processed through the AI Assistant may therefore be transmitted to or processed by technology service providers acting on behalf of Shafer Clinic.
Such processing is subject to applicable contractual, privacy, security, and legal requirements and is further described in our Privacy Policy.
12. AI Assistant Availability
The AI Assistant is provided as a convenience and may not always be available.
Shafer Clinic may modify, suspend, restrict, or discontinue the AI Assistant at any time.
The AI Assistant may experience technical interruptions, delays, errors, or other limitations.
Shafer Clinic does not guarantee that the AI Assistant will operate continuously, without interruption, or without errors.
13. Website Content
The content appearing on the Website, including text, photographs, graphics, videos, illustrations, descriptions, testimonials, educational materials, procedure information, and other materials, is provided for general informational purposes.
We make reasonable efforts to maintain accurate and current information, but we do not warrant that all information on the Website is complete, accurate, current, or free from errors.
Information regarding procedures, treatments, products, providers, pricing, promotions, availability, and services may change without notice.
14. Results and Individual Outcomes
Medical and cosmetic results vary from person to person.
Photographs, testimonials, descriptions, examples, and other representations of results appearing on the Website are not guarantees or representations that another individual will achieve the same or similar result.
Individual outcomes depend on numerous factors, including anatomy, medical history, treatment selection, healing, compliance with postoperative instructions, lifestyle, and other individual circumstances.
15. Testimonials and Patient Experiences
Testimonials and patient experiences appearing on the Website represent the experiences or opinions of the individuals providing them.
Individual experiences are not necessarily representative of the experience of every patient.
Testimonials should not be interpreted as guarantees of a particular medical or cosmetic result.
16. Third-Party Websites and Links
The Website may contain links to websites, applications, social media platforms, or other resources operated by third parties.
These links are provided for convenience and informational purposes.
Shafer Clinic does not control and is not responsible for the content, privacy practices, security, availability, or practices of third-party websites or services.
Your use of third-party websites is subject to the terms and policies of those third parties.
17. Intellectual Property
Unless otherwise indicated, the Website and its contents, including text, graphics, logos, photographs, videos, designs, software, trademarks, service marks, and other materials, are owned by or licensed to Shafer Clinic and are protected by applicable intellectual property laws.
You may access and view Website content for your personal, non-commercial use.
You may not reproduce, distribute, modify, publish, transmit, display, sell, license, create derivative works from, or otherwise exploit Website content without prior written authorization, except as expressly permitted by applicable law.
18. Trademarks
Shafer Clinic names, logos, trademarks, service marks, trade names, and related branding are the property of Shafer Clinic or their respective owners.
Nothing contained on the Website grants you any license or right to use any trademark, service mark, logo, or other proprietary designation without prior written permission.
19. User-Submitted Information
If you submit information through a Website form, email, appointment request, consultation request, or other Website feature, you represent that the information you provide is accurate to the best of your knowledge and that you have the right to provide such information.
You should not submit confidential information through a Website feature unless the feature is specifically designed and authorized for that purpose.
Information submitted through the Website may be handled in accordance with our Privacy Policy and applicable law.
20. Appointment Requests and Communications
Submitting an appointment request, consultation request, contact form, or other inquiry through the Website does not guarantee an appointment or establish a physician-patient relationship.
An appointment or consultation is subject to availability and confirmation by Shafer Clinic.
Website communications may not be reviewed immediately. You should not rely on a Website form, email, or other electronic communication for urgent medical matters.
21. Privacy
Your use of the Website is also governed by our Privacy Policy.
The Privacy Policy describes how information may be collected, used, disclosed, retained, and protected when you use the Website and its features, including the AI Assistant.
By using the Website, you acknowledge that you have had an opportunity to review the Privacy Policy.
22. Security
Although Shafer Clinic takes reasonable measures to maintain the security of its Website and systems, no Internet transmission or electronic storage system can be guaranteed to be completely secure.
You acknowledge that information transmitted over the Internet may be subject to risks outside of our control.
23. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.
Shafer Clinic makes no warranties, express or implied, concerning the Website or its content, including warranties of accuracy, completeness, reliability, availability, fitness for a particular purpose, merchantability, or non-infringement.
We do not warrant that the Website, AI Assistant, or other Website features will be uninterrupted, secure, error-free, or free from harmful components.
24. Limitation of Liability
To the fullest extent permitted by applicable law, Shafer Clinic and its physicians, providers, employees, officers, directors, contractors, affiliates, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of, or inability to use, the Website or AI Assistant.
This includes reliance upon information provided through the Website or AI Assistant.
Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.
25. Indemnification
To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Shafer Clinic and its physicians, providers, officers, directors, employees, contractors, affiliates, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from your misuse of the Website, violation of these Terms, or violation of applicable law or the rights of another person.
26. Changes to These Terms
Shafer Clinic may modify these Terms from time to time.
Changes will become effective when posted on the Website unless otherwise stated.
Your continued use of the Website after revised Terms are posted constitutes your acceptance of the revised Terms.
The “Last Updated” date at the beginning of these Terms indicates when these Terms were most recently revised.
27. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.
28. Waiver
A failure by Shafer Clinic to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it in the future.
29. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable to Shafer Clinic and the jurisdiction in which the applicable legal dispute is properly brought, without regard to conflict-of-law principles, except to the extent otherwise required by applicable law.
30. Contact Information
If you have questions about these Terms & Conditions or the Website, please contact Shafer Clinic through the contact information provided on the Website.
By using the Shafer Clinic Website, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.
